Shipping policy

Shipping Policy
Last Updated: 30/03/2025

Thank you for shopping with TheBongVault! We are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

  • Custom or specialty items may require additional processing time.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We offer various shipping options at checkout. Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-10 business days Calculated at checkout
Expedited Shipping 2-5 business days Calculated at checkout
Express Shipping 1-3 business days Calculated at checkout

  • Delivery times may vary depending on your location and external factors such as carrier delays or customs processing.

Shipping Restrictions

  • We currently ship within Canada or the United States.

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Customers are responsible for ensuring compliance with local laws regarding the purchase and import of our products.

International Shipping

  • International shipping rates and delivery times vary based on the destination.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • If an order is refused due to unpaid customs fees, TheBongVault will not be responsible for refunds or reshipping.

Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order through the carrier’s website.

  • If you do not receive tracking information, please contact our support team at

    Support@thebongvault.com

Lost, Stolen, or Damaged Packages

  • TheBongVault is not responsible for lost or stolen packages once they are marked as delivered.

  • If your package is lost in transit, please contact the carrier to file a claim.

  • If your order arrives damaged, contact us within 24 hours of delivery with photos of the damage, and we will assist you in resolving the issue.

Order Changes & Cancellations

  • Orders can be modified or to Cancel within 12 hours of placement unless already shipped. After this period, we may not be able to make changes.

  • To request an order modification or cancellation, contact us at Support@thebongvault.com as soon as possible.

Contact Us

If you have any questions or concerns regarding shipping, please contact us at:

Email: Support@thebongvault.com
Phone: 902-298-4280

Business Hours: 9 AM AST - 7 PM AST

Thank you for choosing TheBongVault!